Refund policy

Return and Refund Policy Merchant: LLC "Libo Group" (ID Number: 206314898), 84 D. Guramishvili Ave., 0178, Tbilisi, Georgia. E-mail: contact@libogroup.ge; Tel.: +995 511 10 79 92. Brands: Bioten, Flormar. Return address: 84 D. Guramishvili Ave., 0178, Tbilisi.

1. 14-Day Unconditional Right of Withdrawal The consumer has the right to withdraw from the contract without stating a reason within 14 calendar days from receiving the goods. This right is established by Articles 13 and 14 of the Law of Georgia "On Protection of Consumer Rights".

2. Hygiene Exception The right of withdrawal does not apply to hermetically sealed goods, the seal of which has been broken by the consumer after delivery, if returning them is impossible due to health or hygiene protection reasons after opening. Merely indicating the product category (cosmetics/personal care) is not sufficient to exclude the right of return — the exception applies only when the aforementioned hygiene condition is met. Unopened, hermetically sealed products are eligible for return.

3. How to Exercise the Right of Withdrawal Notify us about the withdrawal via e-mail at contact@libogroup.ge or by phone at +995 511 10 79 92, within the 14-calendar-day period. Return the products to the return address indicated above.

4. Refund In the event of a 14-day withdrawal, the merchant will refund the amount to the consumer no later than 14 calendar days after receiving the notification. The refund will be issued using the same payment method the consumer used to pay, unless the consumer agrees to another method and incurs no additional costs as a result.

5. Damaged, Defective, or Incorrectly Delivered Products If the received product is damaged, defective, or incorrect, please notify us as soon as possible, preferably within 48 hours, for a prompt investigation of the matter. This timeframe is established solely to expedite the process and does not limit the consumer's legal rights — the expiration of 48 hours does not result in the loss of rights granted by law. For defective goods, the consumer enjoys the rights provided by law (repair, replacement, price reduction, or refund).

This policy does not limit the consumer's rights provided by the Law of Georgia "On Protection of Consumer Rights". The company's internal rules cannot override a right granted by law.