Return and Refund Policy
Merchant: LLC "Libo Group" (ID 206314898), D. Guramishvili Ave. 84, 0178, Tbilisi, Georgia. Email: contact@libogroup.ge; Tel.: +995 511 10 79 92. Brands: Bioten, Flormar. Return address: D. Guramishvili Ave. 84, 0178, Tbilisi.
1. 14-Day Unconditional Right of Withdrawal
The consumer has the right to withdraw from the contract without stating a reason within 14 calendar days of receiving the goods. This right is established by Articles 13 and 14 of the Georgian Law "On Consumer Protection."
2. Hygiene Exception
The right of withdrawal does not apply to hermetically sealed goods that have been unsealed by the consumer after delivery, if their return after opening is not possible due to health protection or hygiene reasons.
Merely indicating the product category (cosmetics/personal care) is not sufficient to exclude the right of return — the exception applies only when the aforementioned hygiene condition is met. Unopened, hermetically sealed products are eligible for return.
3. How to Exercise the Right of Withdrawal
Notify us of your withdrawal by email at contact@libogroup.ge or by phone at +995 511 10 79 92, within 14 calendar days. Return the products to the return address provided above.
4. Refund
In case of a 14-day withdrawal, the merchant will refund the consumer within 14 calendar days of receiving the notification. The refund will be made using the same payment method the consumer used, unless the consumer agrees to a different form and it does not incur additional costs for them.
5. Damaged, Defective, or Incorrectly Delivered Products
If the received product is damaged, defective, or incorrect, please notify us as soon as possible, preferably within 48 hours, for prompt investigation. This period is set only to expedite the process and does not limit the consumer's legal rights — the expiration of 48 hours does not result in the loss of legally granted rights. For defective goods, the consumer enjoys the rights provided by law (repair, replacement, price reduction, or refund).
This policy does not limit consumer rights provided by the Georgian Law "On Consumer Protection." The company's internal rules cannot supersede a right granted by law.