Data Processor: LLC "Libo Group" (ID 206314898), D. Guramishvili Ave. 84, 0178, Tbilisi, Georgia. For data protection matters, contact us at: contact@libogroup.ge, Tel. +995 511 10 79 92. Brands: Bioten, Flormar.
1. What Data Do We Process?
For the purpose of order fulfillment and service provision, we process: name and surname, delivery address, phone number and email, and order history.
Payment Data: Card payments are processed directly by the bank/authorized payment provider. The company does not receive or store full card numbers, CVVs, passwords, or security questions — the company does not have access to them.
2. Purpose and Basis of Processing
We process data only to the extent necessary and proportionate to the purpose: order fulfillment, performance of contractual obligations, and legal obligations. The basis is the performance of a contract, a legal obligation, or the user's consent.
3. Direct Marketing
We will send you marketing messages (email, SMS) only based on your prior, separately expressed consent. This consent:
- is expressed separately and independently — it is not combined with consent to the terms of service or order fulfillment;
- can be revoked free of charge and easily at any time — via the link provided in each message or by writing to contact@libogroup.ge;
- marketing messages will cease as soon as possible after revocation.
Consent and its revocation are recorded.
4. Data Recipients
Data may be transferred to specific recipients, only as necessary: courier/transport company (for delivery), payment provider/bank (for payment), IT/hosting service provider (for website functionality), as well as authorized state bodies in cases prescribed by law.
5. International Data Transfer
Certain services (e.g., hosting) may be located outside Georgia. Such transfers are carried out in accordance with Article 37 of the Law of Georgia "On Personal Data Protection" — with appropriate legal grounds and adequate data protection safeguards. Upon request, we will provide you with information about the recipient, the purpose of the transfer, its basis, and safeguards.
6. Retention Period
- Order and accounting data: Retained for the period prescribed by law (usually 6 years).
- Account and contact data: During the period of account activity and for a reasonable period thereafter.
- Marketing consent data: Until consent is revoked or during the period of validity.
After the expiration of the period, the data is deleted or anonymized.
7. User Rights
You have the right to request information about your data, its correction, deletion, restriction of processing, or withdrawal of consent. Contact us at: contact@libogroup.ge.